Refund & Cancellation Policy.

Draft for review. Final cancellation windows, deposit percentages, and balance due timelines should be set by EV Floral Design and reviewed legally before going live.

Shop orders (bundles, arches, corsages, bouquets)

Because product is perishable and custom-built to your palette, all sales are final once an order enters production. Cancellations are accepted only if made before the design buffer closes — typically more than 24 hours before scheduled delivery or install. Same-day orders (placed before the 11:00 AM PT cutoff) are non-cancellable once confirmed.

Wedding & custom event bookings

A non-refundable deposit is required to hold a date on the studio calendar. The deposit is transferable to a new date within 12 months, subject to availability, if rescheduled with at least 30 days' notice. Final balance is due no later than 14 days before the event. Cancellations within 14 days of the event forfeit the full balance due to committed sourcing and labor.

Damaged or incorrect orders

For any quality issue, please submit photo documentation within 24 hours of delivery to erica@evfloraldesign.com. EV Floral Design will redesign the item or issue a partial credit at its discretion. Because flowers are perishable, we cannot offer blanket full refunds.

Custom palette adjustments

Color and stem availability vary by season; we will always communicate substitutions in advance where possible. Minor variations from listing photography are part of the bespoke nature of the work and are not grounds for refund.

No returns or exchanges

Fresh floral product is perishable and made to order, so it cannot be returned, exchanged, or resold. We do not accept physical returns under any circumstance. Remedies for a quality issue are limited to redesign, replacement, or a partial credit as described above.

Failed or refused deliveries

Refunds are not issued for deliveries that could not be completed due to an incorrect or incomplete address, a recipient who is unavailable or refuses the delivery, or venue access restrictions. Re-delivery may be arranged for an additional fee subject to product condition.

How refunds are issued

Approved refunds and credits are issued to the original payment method through our payment processor. Please allow 5–10 business days for the funds to appear on your statement. Processing fees on refunded orders may be non-recoverable.

Chargebacks

Please contact us first so we can resolve any concern directly. Filing a chargeback in place of the process above may delay resolution; we will respond with order records, delivery confirmation, and photo documentation.

Contact

Questions about a specific order: erica@evfloraldesign.com or (707) 341-3474.